This privacy policy describes what personal data Win2Chill collects, how it is used, and the rights available to you as a user. The data controller is 3-102-940230 S.R.L., registered in the Republic of Costa Rica.

Data collected: At registration we collect your name, date of birth, email address, home address and, where provided, a phone number. Deposits and withdrawals require payment data such as card or wallet details. Identity verification may require copies of official documents such as a government ID and proof of address.

Purpose of processing: Your data is used to open and manage your account, process deposits and withdrawals, meet legal obligations such as anti-money-laundering checks, and communicate with you through support. With your consent, data may also be used for marketing purposes such as personalized bonus offers, and you can opt out of such communications at any time.

Retention: Personal data is kept for as long as necessary to fulfil the contract between you and Win2Chill and to meet legal record-keeping obligations. After an account is closed, certain data may be retained for a limited period for regulatory reasons.

Your rights: Depending on where you live, you may have rights including access to your data, correction of inaccurate data, deletion, restriction of processing, data portability and objection to certain processing. Requests relating to these rights can be sent to [email protected].

Sharing with third parties: Data may be shared with payment service providers, identity verification providers and regulatory authorities where necessary to fulfil the contract or comply with the law. Win2Chill does not sell personal data to third parties for their own marketing purposes.

Security: Account and payment data are transmitted using SSL encryption. Access to personal data within Win2Chill is limited to staff who require it to perform their role.

Contact: Questions about this privacy policy or requests relating to your data can be sent to [email protected].

Privacy policy